Frequently Asked Questions - General
For questions regarding a specific Synthesoft product:
Here are a few hints, tips, tricks, and techniques to get the most out of using the two programs together.
The most common cause of this misunderstanding is when someone registers one of the screen savers (or one of the joint packages which contain a screen saver plus CD/Spectrum Pro), and the other screen saver remains unregistered. As described in the registration material, The Psychedelic Screen Saver, The Kinemorphic 3D Screen Saver, and CD/Spectrum Pro are three separate software products.
You can see which programs are registered by looking in the information dialog. From CD/Spectrum Pro, click on the "About" or "Register" button. From either screen saver, right-click on the desktop, choose Properties, the screen saver page, click the "Settings" button, then the "About" button. When the information dialog comes up, the title bar will contain the name and version of the program which launched it. Below that, in the middle pane, will be listed which programs are registered (if any).
Unfortunately, if you register the wrong product, we won't be able to fix that. The registration code assigned to you will work only with the products for which you paid. And, obviously, once your registration code has been dispensed, there is no way to ?take it back? or ?trade it? for another. The best thing to do in this case is to download and use the software you did register, or go back make an additional registration for the software you originally wanted. (The moral of the story is ?please pay close attention to which product(s) you are registering.? <g>.)
Most of the information we request is used to validate credit card orders. We also use it to verify the identity of people who later ask us to resend their registration number due to hard disk crashes, etc. We absolutely do not give your information to anyone else - you will not end up on a mailing list, telemarketing list, or other such list because of us (we hate those lists too).
We do not ship any media, documentation, or other materials - the software you download from our web site is fully functional and contains the online documentation. We distribute our products only via the World Wide Web (WWW). This way, any updates we post are immediately available to you for download.
Also, we do not maintain any mailing lists, so for example we cannot email you to notify you when new versions are posted - just check the web site once a week or so (we probably average a new build every 2-3 weeks, sometimes more frequently, sometimes less).
If a power-down event is not occurring as expected when your screen saver is running (this is a very rare circumstance), then you can easily work around the problem by instructing the screen saver to end (i.e. go to a blank screen) just before the power-down event occurs. The power-down event will then occur normally. Here are the steps needed in order to do this:
1 - Go to the Auxiliary Settings tab of the screen saver configuration dialog box.
2 - Set the "Blank Screen Timeout" to be equal to be the "power-down wait time" minus the "screen saver wait time" minus 1 (where "power-down wait time" is the length of inactivity time before the power-down event is supposed to occur and "screen saver wait time" is the length of inactivity time before the screen saver starts).
3 - Click OK.
For example, if your "power-down wait time" is 30 minutes and your "screen saver wait time" is 10 minutes, then you can set your "Blank Screen Timeout" to be 30-10-1 (or 19 minutes).